Returns and refunds

Our 24-hour return policy gives you 24 hours after receiving an item to request a return.

To qualify for a return, your item must be in the condition in which you received it: unworn or unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, email nikrovera@progettopuro.com. Returns must be sent to: Via Colonnello Giovanni Fincato 148, 37131 Verona VR, Italy.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.

If you have any questions about returns, you can contact us at nikrovera@progettopuro.com.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us immediately if an item is faulty or damaged, or if you have received the wrong item. We can then assess the problem and put it right.

Exceptions and non-returnable items

Certain items cannot be returned, including perishable goods (such as food, flowers or plants), custom products (such as special orders or personalised items) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about a particular item.

We cannot accept returns of sale items or gift cards.

Exchanges

The quickest way to get the item you want is to return the one you received and, once that return has been accepted, place a separate order for the replacement.

14-day cooling-off period for the European Union

Despite the provisions above, if your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without providing a justification. As above, your item must be in the condition in which you received it: unworn or unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may need additional time to process and display the refund.

If more than 15 business days have passed since your return was approved, please contact nikrovera@progettopuro.com.